Refund Policy

Our promise

We want PolicyPulse to earn its place in your workflow. If it does not, we make refunds simple. All payments for PolicyPulse are processed on our behalf by our merchant of record, Paddle, and refunds are issued through Paddle to your original payment method.

30-day money-back guarantee

• Build (one-time purchase): If you are not satisfied within 30 days of purchase, request a full refund — no explanation required.
• Protect (annual plan): If you are not satisfied within 30 days of your first payment, request a full refund of that payment.

Renewals and cancellation

Annual plans renew automatically. You can cancel at any time from your account or by emailing hello@performancepoint.ai. Cancellation stops future renewals and takes effect at the end of the current billing period. If you are charged for a renewal and ask for a refund within 14 days of that renewal charge and have not used the Service since the renewal, we will refund it.

How to request a refund

Email hello@performancepoint.ai with the email address on your account and the approximate purchase date, or use the contact option in your payment receipt. Approved refunds are typically processed within 5–10 business days, depending on your bank or card issuer.

Exceptions

• Govern plans are sold under a separate written agreement, which governs refunds, billing, and cancellation for those clients.
• Refunds may not be available where we detect abuse of the guarantee (for example, repeated purchase-and-refund cycles).
• Nothing in this policy limits rights you have under mandatory consumer protection law.

Contact

Questions about this policy? Contact PerformancePoint LLC at hello@performancepoint.ai.